The WhatsApp Modal

Estimated time to complete: 3 minutes
Requirements: The Call Now Button WordPress plugin with Premium activated

Certain actions such as WhatsApp have the option to show a modal. The WhatsApp modal is a small window or panel that appears when the WhatsApp action button is clicked. It resembles a WhatsApp chat conversation and feels like WhatsApp is fully integrated into your website.

Setting up the WhatsApp modal

To enable the WhatsApp modal, at a very minimum you need to activate it by flipping the toggle next to 'Show message modal' to say 'Yes'. That will activate the modal with the default copy. Obviously it's recommended to use your own copy to improve the effectiveness on your website.

The Call Now Button WhatsApp modal
An example of the Call Now Button WhatsApp modal

Setting a title

The modal title allows you to set the heading at the top of the modal. Here you can personalise things a bit. If it's a support line you could name it "Support chat" or when it's always the same person answering the incoming WhatsApp messages, you could make the title something like "Talk to Lisa".

Setting a welcome message

The welcome message allows you to open the conversation. By default this says "How can we help?". But you could get a lot more creative here and personalise this message a lot more. If your name is John, you could personally welcome the visitor by adding something like "Hi there, I'm John. What can I help you with?". Or if John is a lawyer, he could for example enter: "My name is John Doe and I have 20+ years experience as a criminal law attorney. How can I help you?".