The WhatsApp Chat Window
Estimated time to complete: 3 minutes
Requirements: The Call Now Button WordPress plugin with Cloud activated
Certain actions such as WhatsApp have the option to show a Chat Window. The WhatsApp Chat Window is a small window or panel that appears when the WhatsApp action button is clicked. It resembles a WhatsApp chat conversation and feels like WhatsApp is fully integrated into your website.
Setting up the WhatsApp Chat Window
To enable the WhatsApp Chat Window, at a very minimum you need to activate it by selecting ...show WhatsApp chat window from the When clicked... pull down menu. That will activate the Chat Window with the default copy. Obviously it's recommended to use your own copy to improve the effectiveness on your website.
Setting a title
The Window title allows you to set the heading at the top of the chat window. Here you can personalise things a bit. If it's a support line you could name it "Support chat" or when it's always the same person answering the incoming WhatsApp messages, you could make the title something like "Talk to Lisa".
Setting a welcome message
The welcome message allows you to open the conversation. By default this says "How can we help?". But you could get a lot more creative here and personalise this message a lot more. If your name is John, you could personally welcome the visitor by adding something like "Hi there, I'm John. What can I help you with?". Or if John is a lawyer, he could for example enter: "My name is John Doe and I have 20+ years experience as a criminal law attorney. How can I help you?".
Did this answer your question?